FAQs

Frequently Asked Questions (FAQs)

General

What is Online Biz Expo?

Online Biz Expo is an online shopping platform based in Jamaica that offers a wide range of products from multiple vendors. We provide a convenient and secure shopping experience with door-to-door courier services.

Account and Orders

How do I create an account?

To create an account, click on the “Sign Up” button at the top right corner of the homepage. Fill in the required information, and you’ll receive a confirmation email to verify your account.

How do I place an order?

Browse our categories or use the search bar to find the products you want. Add items to your cart, proceed to checkout, enter your shipping and payment information, and confirm your order.

Can I track my order?

Yes, you can track your order. Log in to your account and go to the “Order History” section to view the status and tracking information for your orders.

Shipping and Delivery

Do you ship to locations outside Jamaica?

Currently, we primarily ship to locations within Jamaica. For international shipping inquiries, please contact our customer service team.

How long does delivery take?

Delivery times vary based on the shipping method selected and the destination. Standard delivery typically takes 3-7 business days. You will receive an estimated delivery date at checkout.

How much does shipping cost?

Shipping costs depend on the weight of the package and the delivery location. You can view the shipping charges at checkout before confirming your order.

Returns and Refunds

What is your return policy?

You can return unused and unopened products within [10] days of delivery. Please refer to our Return and Refund Policy for detailed information.

How do I return an item?

To return an item, contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Follow the instructions provided to ship the item back to us. Please note that return shipping costs are the responsibility of the customer.

When will I receive my refund?

Once we receive and inspect the returned item, we will process your refund within [30] days. Refunds will be credited to the original payment method.

Payments

What payment methods do you accept?

We accept various payment methods, including credit/debit cards and PayPal. You can select your preferred payment method at checkout.

Is my payment information secure?

Yes, we use industry-standard encryption technologies to ensure your payment information is secure. We do not store your credit card details on our servers.

Products and Vendors

How do I know if a product is in stock?

Product availability is indicated on the product page. If an item is out of stock, you can sign up to be notified when it becomes available again.

Can I purchase products from multiple vendors in one order?

Yes, you can add products from different vendors to your cart and complete the purchase in a single order.

How do I become a vendor on Online Biz Expo?

If you are interested in becoming a vendor, please visit our “Vendor Partners” page and fill out the application form. Our team will review your application and get back to you.

Customer Support

How can I contact customer support?

You can contact our customer support team via email at essentialonline.business@gmail.com or by phone at 18765578804. Our support team is available 24 hours everyday.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact our customer service team within [5] days of delivery. Provide your order number and a description of the issue, along with any relevant photos. We will arrange for a replacement or refund as necessary.

Promotions and Discounts

How do I use a promo code?

To use a promo code, enter the code in the “Promo Code” field at checkout and click “Apply.” The discount will be reflected in your order total.

Can I use multiple promo codes on one order?

Typically, only one promo code can be used per order. Please check the terms and conditions of the promo code for more details.